GoFundMe EU DSA Transparency Report 2025

Reporting Period: January 1 - December 31, 2025 

Introduction 

GoFundMe is a community-powered fundraising platform dedicated to helping people help each other. Since our founding, we have become a trusted space for individuals, communities, and charities to raise funds for people and causes that matter to them. From emergency relief and medical needs to community projects and charitable campaigns, GoFundMe connects donors with people and organizations seeking support in a secure, transparent, and accessible way.

Protecting the integrity of our community is central to this mission. We maintain clear standards for what is allowed on GoFundMe and enforce those standards consistently to ensure trust and safety. This Transparency Report is published by GoFundMe Ireland Limited, which operates the GoFundMe platform in the European Union, in line with our obligations under the EU Digital Services Act (DSA), Articles 15 and 24. It provides insight into the content moderation activity that took place between January 1 - December 31, 2025.

Summary of Enforcement Actions 

When content is flagged for potential breach of our User Terms of Service (TOS), GoFundMe applies enforcement measures in proportion to the issue. A fundraiser may be placed into a suspended state, temporarily offline and unable to collect donations, while the matter is reviewed.  Suspension is often a temporary step in this process rather than a final outcome. Following reviews, outcomes may include: 

• Cleared: The fundraiser is reinstated if no violation is found.
• Removal: The fundraiser is permanently disabled if a violation is confirmed.
• Ban: In the most serious or repeated cases, the organizer’s account is permanently disabled, preventing future use of the platform.  

User Reports 

GoFundMe enables anyone to report a fundraiser for potential violations. Every fundraiser page includes a “Report fundraiser” button, which directs users to a dedicated form. This form allows individuals to select a reason for their concern, provide supporting details, and their contact information. Once submitted, the report is routed to our Trust & Safety team for review and determination of appropriate next steps.  

During the reporting period, GoFundMe received 18,980 reports from EU users. Given that multiple people can report the same fundraiser, the number of reports received exceeds the number of actions taken. 

Table 1: User Reports and Enforcement Actions (EU) 

Table 2: Enforcement Actions by Reporting Reason (EU)

The median time from user report to action across all categories was approximately 14.8 hours. All moderation actions during this period were taken on the basis of GoFundMe’s User Terms of Service, in effect at the time of the action.     

Reports where action was taken based on the law 

GoFundMe’s policies prohibit a broad range of content that violates the law. In particular, Section 8.1 of our User Terms of Service prohibits any fundraiser or user content that promotes or involves “the violation of any law, regulation, industry requirement, or third-party guidelines or agreements by which you are bound, including those of payment card providers that are utilized in connection with the Services.” In such cases, we primarily rely on and cite our Terms of Service when taking action. During the reporting period, all moderation actions were taken on the basis of TOS violations.  

Trusted Flaggers 

During the reporting period, GoFundMe received six Trusted Flagger (as such term is defined under the DSA) reports. Four of the reported fundraisers were removed. The remaining two did not result in enforcement action during the reporting period.  

Actions taken at GoFundMe’s Initiative

In addition to user reports, GoFundMe also proactively reviews fundraisers using a combination of automated detection tools and human review. These systems flag content that may violate any applicable laws, payment regulations, or our TOS and send it to our Trust & Safety team for review. All enforcement decisions are made by trained human reviewers.

A fundraiser may enter a suspended state either automatically (through detection systems) or manually (based on moderator review or additional information received). Suspension is temporary and not the final enforcement outcome; some fundraisers are reinstated, while others result in removals or                        bans.

Table 3: Suspension Activity (EU)

Following suspension reviews, final enforcement actions are recorded as removals or bans. The table below summarizes the EU-based accounts that GoFundMe proactively moderated before receiving any reports. 

Table 4: Moderation Actions by Term Violation (EU)

Appeals 

We notify users whenever GoFundMe takes an enforcement action on their account or fundraiser. Each notice includes information about the decision, the policy violated (if applicable), the action taken, and an opportunity to appeal.

Users are encouraged to submit an appeal when they believe an enforcement action was applied in error. Appeals allow for a second review of the decision by a separate reviewer. While not all appeals result in a reversal, they ensure that enforcement actions receive a fair and independent reassessment.  

Table 5: Appeals Outcomes (EU)

GoFundMe’s Content Moderation Automated Systems 

GoFundMe uses automated systems to help detect potentially non-compliant content. These tools identify patterns such as prohibited terms, high-risk fundraising behavior, or harmful imagery. Their purpose is to surface content for review so that our Trust & Safety team can act quickly and consistently. 

Final enforcement decisions are always made by trained human reviewers. Automated tools are designed to support moderators, not replace their judgment. To maintain accuracy and fairness, every flagged item is reviewed by a moderator, and our systems are regularly checked and updated through quality assurance processes designed to support human oversight and compliance with applicable laws. 

By combining automation with human expertise, GoFundMe is able to review content more efficiently while maintaining fairness and proportionality in enforcement. 

Measures taken to provide training and assistance to persons in charge of content moderation 

Content moderation decisions on GoFundMe are made by trained analysts. All moderators complete onboarding training before they are permitted to take enforcement actions. They also receive regular training to stay up to date on policy updates and enforcement principles. 

Quality assurance systems are in place to review samples of moderator decisions, provide feedback, and track accuracy. These processes ensure that enforcement is applied consistently and in line with our TOS. 

Government Requests 

During the reporting period, GoFundMe received 86 orders from relevant national judicial or administrative authorities in the EU to request user account information. GoFundMe did not receive any such orders to remove content from our platform. 

GoFundMe EU DSA Transparency Report 2024