Transparency Center

For more than 15 years, GoFundMe has been the place where people come to help one another. Millions of people turn to our platform to raise funds, offer support, and share their stories daily. The Transparency Center is here to share how we support our mission of helping people help each other through clear safety practices, reporting processes, and user protections. GoFundMe runs on generosity and trust. Providing clear guidance on how our systems work and how we handle concerns helps ensure our platform remains a safe place for everyone to give and receive help.

Our commitments to users:

1

Keep fundraisers and donations safe through strong protections

2

Apply our policies fairly and consistently

3

Partner with trusted payment providers so funds reach the right hands securely

4

Listen to our community and keep improving, together

5

Operate our platform in accordance with applicable laws and regulatory requirements

How we Keep our Platform Safe:

We strive to provide a safe space for everyone to help the people and causes they care about. This means we must also operate within the boundaries of the law and the requirements of our financial partners, which sometimes shapes what’s possible on our platform. We are not a bank or a payment processor. Instead, we work with trusted third-party payment partners who securely handle the processing and transfer of donations. This means that:
  • We do not hold donations or earn interest on funds
  • We never store sensitive financial information like bank account or card numbers
  • Payment providers process funds securely and deliver them directly to fundraiser beneficiaries
Learn more about our policies and procedures below.

Trust & Safety

  • How to Safely Use GoFundMe – A few simple steps can make fundraising and giving safer for everyone. We share best practices for organizers, donors, and beneficiaries.
  • Secure Fundraising You Can Count On – Since 2010, GoFundMe has become a trusted leader in online fundraising, helping to raise and safely deliver billions of dollars to communities around the world.
  • Giving Guarantee – While misuse on GoFundMe is rare, our Giving Guarantee offers donors an extra layer of confidence, ensuring help goes where it’s meant to.

The Power of Community

  • Report a Fundraiser – If something doesn’t feel right, you can let us know. Reports are easy to make, taken seriously, and always treated confidentially.
  • Enforcement & Reporting Mechanisms – Learn how our Trust & Safety team reviews fundraisers, responds to reports, and removes harmful content to protect our community.

Working Together

  • Why is my fundraiser under review? – Sometimes we pause fundraisers to check details and protect donors. Reviews are temporary safeguards, and we’ll guide you through what to expect.
  • Understanding Holds on Funds – In limited cases, we may place a hold on withdrawals while we verify information. This helps keep funds safe and ensure they reach the right person.
  • Appeal a Decision – If your fundraiser or account is suspended or removed, we’ll explain why and give you a chance to appeal.

Government Requests and Disclosures:

We take legal requests for information seriously, balancing compliance with our duty to protect user privacy.

Information Requests:

  • Law Enforcement & Government Demands Policy – We respect the laws and data privacy regulations that govern the many regions where we operate, holding ourselves to the highest standards of transparency and responsibility.

Digital Services Act Compliance:

  • GoFundMe’s Transparency Report – Find information about how we moderate content in the EU under the Digital Services Act (“DSA”). You may also review the report in the European Commission Template.
  • In accordance with Article 24 (2) and Recital 77 of the Digital Services Act, the average number of monthly active recipients of our marketplace service in the European Union over the last six months is approximately 12.5 million. We will continue to publish updated information regarding the average number of monthly active recipients in accordance with Article 24.
  • For DSA related inquiries, please contact us at: dsa-poc@gofundme.com